Returns

Thank you for shopping with us at tbJP. We do all we can to provide you with a product you will be fully satisfied with, however, we understand a return may sometimes be necessary.

An item(s) can be returned to us within 30 days of receipt, provided it is in the original condition, unused, unopened, in original packaging, sealed and tags intact. You’ll also need the receipt or proof of purchase.

Once your item(s) is returned and received back to us at our warehouse, you will be entitled to an exchange, a gift card with the item cost as credit, or a refund for the item cost.

If an item(s) is returned outside of this 30 day period, the item(s) is not returnable and an exchange/giftcard or refund is not valid.

Clothing - We are not able to refund items that have or appear to have been worn, washed, are not in original condition, or have the tags removed. The item must be free from any signs of wear and odour.

Nutrition – We are not able to refund items that have been opened or used, with any sealants not intact. The item must be free from any signs of use or damage.

 

How to make a Return:

Please click the link below. This will take you to our returns portal. Follow the instructions to process you return.

 

https://tbjp.loopreturns.com/

 

Once the item is back to our warehouse, we aim to process your return within 14 days of receipt.

We advise using a recorded delivery service for your own insurance and obtain proof of postage when returning goods as we are unable to take responsibility for items lost in transit. Return postage cost will not be reimbursed (unless the error is ours, ie, we sent the wrong item). If an item does not reach us, we cannot process the return.

 

Return Address:

TbJP Clothing Ltd

Unit 1.4, Andoversford Industrial Estate

Gloucester Road

Andoversford

Cheltenham

Gloucestershire

GL54 4LB

 

 

Changed your mind? Your right to cancel.

If you have placed an order in error, please contact us as soon as possible. This will be cancelled, if possible, if the order has not been sent. If the order has already been processed, we cannot cancel the order. In this case, we recommend that you decline the delivery, and the item(s) will be returned to us by the courier. Once received, we can refund the cost of the item(s) to you. The original shipping charge and return fee will be deducted from your total refund.

 

Exchanges

We can offer an exchange for an item if this is returned within the 30 day return period. Please select this option on the returns portal. We do not offer exchanges with any sale items.

 

Faulty / Damaged Items

Please inspect your order upon receipt and contact us immediately if the item appears to be defective or damaged. Please send a picture of the issue along with your email to customer services so we can assist as best we can.

Customers are entitled to a full refund up to 30 days after receiving the goods if they are faulty or damaged.

Please note - Any item(s) where damage has been incurred due to customer negligence, including but not limited to, clothing - wearing or washing the item, not following care instructions; nutrition – opening the sealant - we will not be held responsible. Only manufacturing faults/errors will be considered.

 

Incorrect Item received.

Although care is taken to ensure every order is accurate, occasionally the wrong item may be sent due to human error. Please contact us immediately if you receive a product that was not ordered or purchased.

In this instance, you will be given the option to keep the item. If the item you paid for was more expensive than the item you have been given, the difference in cost will be refunded, or a gift card for the cost difference will be provided. Alternatively, you can return the item to us (as per the return instructions outlined). The customer will be reimbursed for the return shipping charge if proof and cost of postage is provided. On receipt of the returned item(s), the replacement item will be shipped.

The return for an incorrect item must still be sent within the 30 days return period.  

 

  

Refunds

We are not obliged to refund any orders until the physical product(s) is received by us. We strongly advise the return is sent with a secure, tracked service. If your item(s) is lost in transit we cannot accept responsibility for the item. If the return is tracked, a claim with the courier can be raised.

Once we have your returned item(s), it will be checked for damage and if approved, a refund back to your original payment method will be issued, or a gift card will be provided if that is your chosen option. You will get notification of this via email.

Please remember it can take some time for your bank or credit card company to process the refund payment and for it to appear on your statement.

 

Exclusions

We are unable to refund/provide gift card credit/exchange for the following:

• Gift cards.
• Items that have had their tags removed.
• Items that have been opened or used in any way.
• Items purchased through a third-party reseller.
• Any sale items or reduced items, this included discounted up sales.

 

Undeliverable Items

If items are undeliverable to you by the courier/postal services, you will be informed by the courier of how to arrange redelivery or where to collect from. If the parcel remains unclaimed, it will be returned to us, the sender. Once received, you will be contacted. The item(s) can be resent to you, on your agreement, The shipping charge and return fee will be charged to you. Alternatively, if the customer does not want the order, the returned item(s) will be restocked, and the cost of the item(s) can be exchanged for a gift card with store credit, or a direct refund will be processed.

In no circumstances with the postage charge and return fee that we incur be refunded. This total will be deducted from your gift card/refund, or added to your reshipping bill. You will be notified via email.

 

Customs

Please ensure you have checked your countries rules and regulations regarding the importation of goods.

We are not responsible for any import fees, or customs refusals. If you purchase a product from us, it will be sent with our allocated couriers. If the order is refused on arrival, the costs incurred are the responsibility of the customer and will be covered by the customer.  

If an order is returned to us due to customs issues, the same method outlined in the ‘undeliverable item’ section will apply. We do not take responsibility for the customs refusal of any item.